Support
Questions, answered.
Everything about ordering, paying, shipping and returning — plainly stated.
How do I place an order?
Choose a piece, pick your color and size, and add it to the cart. Checkout asks only for what we need to deliver: your name, phone, email and address.
What payment methods are available?
Cash on Delivery (COD) — pay the courier when your order arrives. Or Bank Transfer — place your order, send us the payment screenshot on WhatsApp, and we confirm after verification.
What happens after I send a bank transfer?
Your order is received, not yet confirmed. Once we verify the payment — usually quickly during working hours — you receive an Order Confirmed message and the piece moves to processing.
How long does delivery take?
Orders are delivered nationwide in 3–5 working days. You receive tracking details when the parcel leaves us.
Can I exchange a piece?
Yes — exchanges are available within 7 days of delivery on unused, unwashed pieces with their tags and packaging. See the Exchanges page for the exact process and conditions.
Do you offer refunds?
No — we do not offer cash refunds. If a piece is wrong or damaged, we exchange it. The only returned money is for a cancelled order that had already been paid by bank transfer.
How do I know my size?
Each product page lists fit notes. If you are between sizes, message us on WhatsApp before ordering — we would rather you ask twice than exchange once.
Is Cash on Delivery available everywhere?
COD covers most cities and towns we ship to. If COD is unavailable for your area at checkout, bank transfer remains open.