Exchanges

The window

Exchanges are available within 7 days of delivery, subject to availability and verification. If something is wrong with the piece you received — a defect, the wrong size, the wrong color, or damage in transit — contact us immediately and we will make it right.

The conditions

Pieces must be unused and unwashed, with no stains, marks, or intentional damage, and returned with their original tags and packaging where applicable. Every exchange is checked before a replacement is sent.

How to start

Message us on WhatsApp at +92 333 8600630 or write to haal.store.pk@gmail.com with your order number (it looks like #HAAL-10482) and what you would like to exchange. We reply with the next steps.

Shipping on an exchange

If the mistake was ours — wrong size, wrong color, wrong piece, or a damaged arrival — HAAL bears the exchange shipping cost. If the piece is exactly what you ordered and you would like a different size or color, the exchange shipping is borne by you.

A note on refunds

We do not offer cash refunds. Exchanges are the remedy for everything covered above. (The only exception: if a cancelled order had already been paid by bank transfer, that payment is returned to you.)

What cannot be exchanged

Pieces that have been worn, washed, altered, or had tags removed cannot be accepted. This protects every customer who receives a piece after you.